Product privacy policy
This privacy policy explains how we use and protect your personal data that you give us, your privacy rights and how the law protects you.
This privacy policy was last updated in Jan 2024. We may update this policy at any time by amending this page. You should check this page from time to time to review any changes we have made.
What personal data we collect
We may collect information from you in the course of our business including through your use of our websites, services and apps, your linkage of your device to our systems to set up a list of Streaming Services,favourite stations and podcasts.
The personal data that we may process includes:
l Contact information including your email address and phone number;
l Your IP address, the Operating System of any connected device (such as Smartphones), the type of any connected device using our services, the version of any operating system and applications, unique hardware and software IDs, your approximate geographic location and the time and date;
l Your favourite stations/podcasts/music and your listening activity;
l Crash traces for any software exceptions that occur;
l Software logs, system performance statistics and network information;
l Product feedback and problem reports that you send to us;
l Technical information including IP address, operating system, web browser and other technology on the devices that you use to access our websites, services and apps.
l Information you provide as part of an enquiry into our services;
l Any other information which you may provide to us.
How is your personal data collected?
l When you use products and applications that use our technology or services or apps;
l When you register with us through our websites or apps that use our technology or services;
l Through your use of“Connected”products such as smart streamers which connect to enable services to be provided;
l When you contact us via email, phone or letter;
l Automatically via technology tools such as cookies and similar technologies.
Purposes for which we will use your personal data
l To provide internet-based services to products and applications that you use;
l To monitor our services to ensure that they remain operational and to help prevent any abusive actions against our systems;
l To contact you with important information about your use of products and apps that use our technology or services;
l To help resolve issues that you have reported to us.
l To understand where, when and how products and apps are used so we can make improvements or develop new products and services that better meet your needs;
l To allow us to provide connected internet-based services to products that you own and use;
l To respond to your requests, enquiries or complaints;
l To ensure network and information security;
Legal basis for using your personal data
We will only use your personal data when the law allows us to. In particular, we will use your personal data:
l Where it is necessary for our legitimate business purposes provided it does not override your rights and freedoms;
l To perform a contract such as providing you with services;
We keep your personal data only for as long as necessary for the purposes for which it was collected, to provide you with services, for legitimate business interests, in accordance with contract, and where required or allowed under law.
Who we share your personal data with
l We also use third-party storage and streaming providers and may store your information in their data centres outside the EU.
l Third party suppliers to help provide services to you subject to the agreed contractual terms between you and us.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow external third party providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
If you are unhappy with the way that we have handled your personal data, you have the right to make a complaint to the authority responsible for data protection in the country that you are based. Contact details should be available online or you may alternatively ask us for assistance.
Our contact information
If you have any queries in relation to this policy, please contact us at:
Attention: Customer Support
Email: info@alphaudio.cc